Contact Spinstar Casino

The Spinstar Casino support team is available 24 hours a day, 7 days a week. Whether you have a question about your account, a pending withdrawal, an active bonus or a technical issue, you will find a direct line to assistance at any time of day — including weekends and public holidays.

Spinstar serves players across the Netherlands in both Dutch and English. The support team is trained to handle queries specific to Dutch players, including questions about instant bank transfers, local payment processing times and account verification requirements. Below is a full overview of your contact options, expected response times and guidance on getting your question resolved as efficiently as possible.

Live chat is accessible through the website and the Spinstar mobile app on Android. iOS users on the mobile website can also reach live chat through the same interface. You do not need to be logged in to start a chat session for general questions, though having your account details ready will help the team assist you faster on account-specific matters.

When contacting by email, always include your registered email address or username and a clear description of the issue, along with any relevant transaction IDs or dates. This avoids unnecessary back-and-forth and gets your query into the right hands on the first message.

The Spinstar support team handles a wide range of player queries. The most frequent topics from players in the Netherlands include:

• Account access: forgotten passwords, locked accounts after failed login attempts, or updating personal account details.
• KYC verification: questions about which documents are required, the status of a pending verification, or guidance on resubmitting rejected documents.
• Deposits and withdrawals: deposits not appearing, withdrawal requests pending longer than expected, questions about payment method limits or crypto processing times.
• Bonuses and promotions: bonus not credited after a qualifying deposit, clarification on wagering requirements, questions about free spin validity or the Thursday reload eligibility.
• Technical issues: games failing to load, connection drops during live casino sessions, or errors within the mobile app.
• Responsible gambling: setting deposit limits, activating a play break or requesting self-exclusion. These requests are treated with priority and processed as quickly as possible.

For complaints about a specific decision or outcome, submit a detailed account via email to [email protected]. The team aims to provide a substantive written response within two business days for formal complaints. Include all relevant context — account details, dates, amounts and the specific outcome you are disputing — to ensure the fastest possible resolution.

Players in the Netherlands with questions about instant bank transfer processing or Dutch bank-specific payment issues are encouraged to contact support via live chat, where agents familiar with local banking methods are available to assist directly.

If gambling is having a negative impact on your life, support is available both through Spinstar and through independent organisations in the Netherlands.

To activate responsible gambling tools on your Spinstar account — including deposit limits, session time limits, loss limits or self-exclusion — contact the support team via live chat or email at any time. These requests are always handled with priority, and you will receive written confirmation once the measure has been applied to your account.

For independent support outside the casino, the following organisations offer free, confidential assistance to players in the Netherlands:

• Verslavingszorg Nederland: professional treatment and counselling for gambling-related issues, accessible via your GP or directly through regional addiction care centres.
• GamCare: free online chat and telephone support available internationally, including for Dutch players.
• Luisterlijn: anonymous telephone line at 0900 0767 (free of charge), available around the clock for anyone who needs to talk.